Shipping & Returns

Shipping

After the payment is successful, you will receive an email from affair.collectionn@gmail.com confirming your purchase. If you can’t find it in your mailbox, please check SPAM.

Shipping details will be forwarded to you once items are shipped. 

Allow up to 7 days to your order to be craft and shipped. Due to the manual process of creation we appreciate the understanding for any delay that may occur. Once your order has left our atelier, you will receive an email from affair.collectionn@gmail.com with the confirmation that the product has been shipped and the registration number so you can track your order.

Shipping costs for Portugal (Mainland and Islands) €3,5 and European Union €6,5.

 

Exchanges and Returns

If you want to exchange or return a piece (within a maximum of 14 days after receiving the product) please send an email to affair.collectionn@gmail.com. We will get in touch as briefly as possible.

Exchanges and returns are only approved when the pieces don’t show any usage marks, are inside the respective box and with the corresponding purchase invoice. We do not accept exchanges of customised pieces that were made according to customer specifications. The customer is responsible for return shipping charges both ways.